How much does it cost to build a new hotel? The industry consulting firm HVS estimates that for a budget hotel the average cost is $86,900, while for a luxury hotel it runs a whopping $705,000 – per room. Yet many operators in the hospitality industry scrimp when it comes to staffing their hotel, making blind hires from resumes, utilizing the services of all-purpose staffing agencies, hiring friends of current employees, or even placing classified or online ads.
With so much money at stake, and bearing in mind that the old adage “You never get a second chance to make a first impression” couldn’t be any truer than it is in the hospitality industry, a responsible hotel owner or operator has a fiduciary responsibility to find the most qualified employees possible. The way to accomplish that is through a hospital staffing agency.
What Do Hospitality Staffing Agencies Do?
Quite simply, an ordinary hospitality staffing agency provides high-quality employees for hotels, restaurants and other businesses in the industry. Applicants are vetted with background checks, and previous employment claims on their resumes are authenticated.
But a complete hospitality staffing solutions company goes way beyond the basics. For example, it will administer skills tests to determine whether an applicant’s abilities, performance and manner will fit with a hotel’s needs and approach. It’s not enough that a prospective employee knows how to do a job; the employee must also demonstrate quality work, consistent performance and the personality traits appropriate for the job and the employer. The applicant will also be judged on whether they are capable of further advancement with continued training supplied by hotel management.
Only after passing all benchmarks is an employee sent to the employer for final approval. After that, the staffing agency handles all of the payroll, benefits and other employment details; the hotel simply pays for the use of the employees’ services. It’s a win-win scenario, allowing hotels to obtain top-rate employees without any of the hassles.
Employees Available Through Hospitality Staffing Agencies
A top-level hospitality staffing agency will be able to supply personnel for every type of job at every level of hotel.
Hotels typically experience the most difficulty finding and keeping food and beverage employees. A qualified staffing agency can readily supply upper-level staffers like banquet captains and stewards, as well as servers and dishwashers, all vetted and qualified for their jobs. Proficient and reliable housekeeping and maintenance workers can also be difficult to recruit and keep on board, but a hospitality service agency can fill those openings with long-term employees who can be counted upon to handle the work. Specialty employees like bartenders and front-of-house personnel can also be supplied by most high-quality agencies, and for short-term needs there are hospitality temp agencies which will provide qualified staff on short notice.
The real argument in favor of using hospitality staffing solutions like this is that a hotel’s general manager or his staff is relieved of the burden of recruiting, interviewing, vetting, testing and paying prospective employees. Instead, those responsibilities are placed into the hands of specialists who are experts at finding and screening employees, and handling the human resources end of the equation. The hotel’s permanent staff can devote its attention to management and administration, while simply making one monthly payment for the services of its workers.
It’s an argument for hospitality staffing agencies that’s difficult to counter.